Terms of Service

By submitting your property and accepting these terms, you appoint JLM Collective as your non-exclusive letting agent to market, advertise, and let your Jerusalem property to guests on your behalf.

JLM Collective may act on your behalf in receiving enquiries, facilitating bookings, and collecting payments as your agent where payment is handled through our service.

Our agency fee is deducted from booking proceeds at the rate confirmed at time of booking. You remain the property owner in any agreement with guests, and JLM Collective is not a party to any letting agreement between you and your guests.

You confirm that you are the property owner, lawful tenant, authorised representative, or otherwise have full permission to offer the stay through JLM Collective.

If you act on behalf of another owner or manager, you are responsible for ensuring that you have their consent and authority to accept enquiries, manage availability, and provide accurate information.

You are responsible for keeping all listing details accurate, complete, and up to date, including photos, descriptions, location, amenities, sleeping arrangements, accessibility information, availability, house rules, and pricing.

You must not upload misleading photos, exaggerate facilities, omit material limitations, or describe a stay in a way that could reasonably mislead guests.

You must make reasonable efforts to keep your availability and pricing current and to respond to guest enquiries promptly and professionally.

If a date, price, or condition changes after an enquiry is made, you should disclose that clearly before any booking is confirmed.

You are responsible for ensuring that the stay is clean, safe, properly maintained, and suitable for the use described in the listing.

You must disclose any important conditions that may affect a guest's stay, including construction works, access issues, security concerns, building rules, shared spaces, religious-use limitations, or restrictions imposed by a landlord, building, or local authority.

You are responsible for understanding and complying with all laws, tax requirements, insurance obligations, lease terms, building rules, planning rules, licensing requirements, and community regulations that apply to your stay.

JLM Collective may request supporting information or documents before publishing or continuing to display a listing.

You confirm that you own or have permission to use all photos, text, and other content you provide to JLM Collective.

You grant JLM Collective permission to display, crop, resize, organise, and use that content for the purpose of operating, reviewing, promoting, and improving our service and your listing.

JLM Collective may review, request changes to, pause, reject, remove, reorder, or edit listing content where reasonably needed to protect guests, hosts, platform quality, legal compliance, or brand standards.

Approval or publication of a listing does not mean JLM Collective guarantees the property, the host, guest behaviour, availability, pricing, or any booking outcome.

Where guests are permitted to pay you directly, you are responsible for clearly communicating the agreed payment amount, payment method, cancellation position, deposit requirements, and any additional charges before the guest commits.

You remain responsible for managing any direct payment, refund, deposit, damage, or cancellation arrangement unless JLM Collective expressly provides an integrated payment process for that booking.

You agree to communicate honestly, respectfully, and promptly with guests and with JLM Collective.

You must not discriminate unlawfully, misuse guest information, pressure guests to act outside JLM Collective where our rules apply, or use JLM Collective for fraudulent, unsafe, abusive, or misleading activity.

JLM Collective may update these host terms from time to time. The version shown when you submit or resubmit a stay is the version recorded for that submission.

If material changes are made, we may ask hosts to accept the updated version before submitting further listings or continuing to use host tools.